Shipping policy
**Shipping Policy**
**Processing Time:**
All orders are processed within 14-17 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive another notification when your order has shipped.
**Shipping Rates & Delivery Estimates:**
Shipping from Bighead Custom is always free* and will be reflected as such at checkout. We offer the following shipping options:
- Standard Shipping: Estimated delivery time 2 to 5 business days.
- Expedited Shipping: Please contact us via live chat for expedited shipping.
- International Shipping: Estimated delivery time 4 to 20 business days.
**Shipping Destinations:**
We ship to addresses within USA & Canada. We also offer international shipping to other countries. Please note that there may be restrictions on some products for certain international destinations, and additional shipping charges may apply.
**Shipping Confirmation & Order Tracking:**
You will receive a shipping confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
**Customs, Duties, and Taxes:**
Bighead Custom is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
**Lost Packages:**
If your package is lost in transit, please contact us immediately so we can assist you in locating it.
**Shipping Policy Changes:**
We reserve the right to modify this shipping policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.
**Contact Us:**
If you have any questions about our shipping policy, please contact us at info@bigheadcustom.com.